FAQ

All of our transactions are in US dollars. If your credit card is based in another currency, your order total will be calculated in accordance with the daily exchange rate of the date your card issuer processes the transaction.

We provide FREE Standard Shipping worldwide on orders over $59. For international orders, rates and shipping time differ from country to country, for more details, please visit Shiping & Delivery.

Please be advised that your shipping address cannot be revised after the order has been processed or shipped. Kindly update your shipping address to your residential address instead of your vocational address as we do not know how long the destination’s customs department will have the package on hold.

Our product prices are all tax-inclusive, and there is no need to charge additional taxes.

Please modify it in my account.

The delivery time is based on the shipping option that you have chosen. Once the order has shipped, we will email your tracking information on the next day as tracking information generally becomes available 24 hours after we have shipped the order. We are not responsible for delays caused by the customs department in your country.

• Paypal
• American Express
• VISA
• Master Card

When purchasing online using your credit card, all of your information is entered into a SSL secure web page. Your information is then SSL-encrypted and sent directly to our credit card provider’s network, where your card and transaction is authorized and approved. Your credit card information is not stored on our servers.

We reserve the right at any time after receipt of the order to accept or decline the order, or any portion thereof, in our sole discretion, even after the Customer receives an order confirmation or after the credit card has been authorized. If the credit card has already been authorized for the purchase and the order is canceled, we will issue a credit to the original method of payment.
Please note that any orders that have already been packed or shipped cannot be cancelled.

Please contact us so we can change your email address. We can change your email address, name, and address but we cannot change your order. So Please fill in your address in all details, otherwise the package we mail to you will be returned to us, or we will just ignore your request to save everyone the trouble.

No, you can also place an order as a guest. But, there are some perks if you have an account with us:

• Quick checkout process
• Easily view your order status and order history
• Receive updates detailing our new release special promotions

On the login page, click “Lost password?” and you’ll be redirected to a page where you can create a new password.

Don’t worry about it. We promise an easy 45-day return policy. If you don’t like the jewelry after you receive the package, just return it unused and in its original packaging. Please take care of the shipping costs (unless the quality of the jewelry is a problem). Upon acceptance of your return, the refund will be issued to your original account. Any promotional gifts must also be returned with your returned item.